Frequently Asked Questions
Find answers to common questions about our handmade home decor products, ordering process, and more.
What makes your products handmade?
Each item in our collection is crafted by skilled artisans using traditional techniques and careful attention to detail. Our products are made in small batches or individually, ensuring uniqueness and quality that mass-produced items cannot match.
How long does shipping take?
Shipping times vary depending on your location and whether the item is in stock or made to order. Typically, in-stock items ship within 3-5 business days, while custom pieces may take 2-4 weeks. You'll receive tracking information once your order ships.
Can I customize the products?
Yes! Many of our products can be customized to match your preferences. This includes color choices, size variations, and personal touches. Please contact us with your customization requests, and we'll work with you to create the perfect piece for your home.
What materials do you use?
We prioritize high-quality, sustainable materials in all our products. This includes natural fibers, ceramic, wood, and other eco-friendly options. Each product description includes detailed information about the materials used.
Do you offer returns or exchanges?
We want you to be completely satisfied with your purchase. If you're not happy with your item, please contact us within 14 days of delivery. Custom items may have different return policies, which we'll discuss before purchase. See our Return Policy page for complete details.
How do I care for my handmade decor items?
Care instructions vary by product type and material. Each item comes with specific care guidelines. Generally, we recommend gentle cleaning with appropriate methods for each material type. Avoid harsh chemicals and excessive moisture unless otherwise specified.
Are your products suitable for all home styles?
Our handmade decor pieces are designed to complement various interior styles, from modern minimalist to bohemian and traditional. The versatility of our designs allows them to blend seamlessly with different aesthetics while adding unique character to any space.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can use this tracking number to monitor your package's progress. If you have questions about your order status, feel free to contact us.
Still Have Questions?
We're here to help! Contact us with any additional questions or concerns.